|Course Code||Standard Fee||NYSC Fee||Degree Type|
The natural tendency of many individuals and organisations when presented with a problem is to jump to a solution, any solution. They do not systematically analyse the problem to determine a root cause before considering potential solutions. This course will provide you with the knowledge and skills necessary to facilitate an effective problem analysis before heading for solution. You will learn how to apply RCA to both simple systems and complex groups of systems.
Diploma and First Degree (Waiver: High School (O’Level) with minimum of 2 years work experience in a related field can apply).
By the time you complete this course, you should be able to:
1. Use a structured approach to identifying and defining the problem, determining the root cause through analysis and defining an appropriate solution.
2. Use a range of logical, data, process and root cause analysis tools to develop an understanding of the problem and identify a root cause.
3. Understand the importance and approaches to verifying a root cause.
4. Identify, evaluate and develop solutions that address the root cause of the problem.
Problem Definition - What When Where
Why "who" is not important
Causes and Time Lines
5 Whys and Beyond
Cause and Effect Charts
The need for evidence
Selecting Effective Solutions!
5 Sigma Performance Improvement Methodology
Due to emerging global trends, changes in the world and globalization across borders, our course outline, regularly change from time to time to meet up with this development and gives you leverage in a competitive world.
The concepts in this course will be taught using a combination of lecture, discussion, and dialogue around cases, with emphasis on active learning. A case is a comprehensive exposition of a real managerial situation describing a set of problems and requiring a plan of action. The case method provides a pragmatic framework for the learning process. Its success depends heavily on student preparation and active participation in class discussions.
To complete this course successfully, students must achieve a passing grade of 50% or higher on the overall course. This will include assignments and option test exam.