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Certificate in Root Cause Analysis

Course Code Standard Fee NYSC Fee Degree Type






The natural tendency of many individuals and organisations when presented with a problem is to jump to a solution, any solution. They do not systematically analyse the problem to determine a root cause before considering potential solutions. This course will provide you with the knowledge and skills necessary to facilitate an effective problem analysis before heading for solution. You will learn how to apply RCA to both simple systems and complex groups of systems.

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Entry Requirements

Diploma and First Degree (Waiver: High School (O’Level) with minimum of 2 years work experience in a related field can apply).

Learning Outcomes

By the time you complete this course, you should be able to:

1. Use a structured approach to identifying and defining the problem, determining the root cause through analysis and defining an appropriate solution.

2. Use a range of logical, data, process and root cause analysis tools to develop an understanding of the problem and identify a root cause.

3. Understand the importance and approaches to verifying a root cause.

4. Identify, evaluate and develop solutions that address the root cause of the problem.

Course Outline

Problems types

Problem Definition - What When Where

Why "who" is not important

Causes and Time Lines

5 Whys and Beyond

Cause and Effect Charts

The need for evidence

Solution brainstorming

Solution Qualification

Selecting Effective Solutions!

5 Sigma Performance Improvement Methodology


Due to emerging global trends, changes in the world and globalization across borders, our course outline, regularly change from time to time to meet up with this development and gives you leverage in a competitive world.

Teaching Methodology

The concepts in this course will be taught using a combination of lecture, discussion, and dialogue around cases, with emphasis on active learning. A case is a comprehensive exposition of a real managerial situation describing a set of problems and requiring a plan of action. The case method provides a pragmatic framework for the learning process. Its success depends heavily on student preparation and active participation in class discussions.

Course Assessment

To complete this course successfully, students must achieve a passing grade of 50% or higher on the overall course. This will include assignments and option test exam.

Study Modes

Classroom Online

4 Weeks

2 Weeks

Study Tips

  • 1. Come to class regularly and on time
  • 2. Be fully prepared and ready to participate in every class.
  • 3. Find learning and positive experiences with your classmates and the instructor.
  • 4. Read, prepare and turn in your assignments on time.
  • 5. If asked by the instructor to give your opinion on a topic, give your best answer.
  • 6. Willingly and unselfishly share your ideas, experiences, and opinions to the class.
  • 7. Appreciate the opinions and values of your classmates and be respectful
  • 8. Don’t be noisy; don’t interrupt anyone and do well to keep your argument professional.
  • 9. Keep what happens in class professional and confidential.
  • 10. If you cannot make it to class, please let the instructor know in advance.

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