Course Code | Standard Fee | NYSC Fee | Degree Type |
---|---|---|---|
CGC24 |
N10,000.000 |
N4,000.000 |
Certificate |
Superior communication skills have long been associated with leadership. In this course, we look at both of these ingredients of success and bring them together in a comprehensive and practical manner. From preparing and organizing your thoughts to analyzing the practical reality of what you want to accomplish, this course will cover it all. You will get the opportunity to discover your hidden talents and practice what you learn and use it at home, your community, your workplace and influence people. In addition, you will learn how a great leader enhances communication flow in all ramifications, wins the hearts and minds of his followers, builds consensus and gets results even when faced with resistance or difficulty.
Diploma and First Degree (Waiver: High School (O’Level) with minimum of 2 years work experience in a related field can apply).
By the time you complete this course, you should be able to:
1. Apply breakthrough leadership and communication techniques to drive business value and become a more powerful leader
2. Implement best practices for influencing peers, managers, subordinates, customers and other stakeholders
3. Explain how to effectively handle challenges such as delivering unpopular news, increasing team motivation and winning hearts and minds
4. Communicate confidently in any environment, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation
5. Deliver powerful messages that lead to rapid action and that control emotions when facing resistance and conflict
6. Optimize internal communication and sell their organization’s vision, mission and values to their team members
Module 1: Introduction to Leadership
Earning credibility as a leader
Identifying the characteristics of a credible leader
Establishing your credibility firmly
Five main sources of power of any leader
Maximizing the leader’s effectiveness with emotional intelligence
Understanding the ingredients of emotional intelligence
Creating a positive professional image within the organization
Changing communication style depending on team member and condition
Motivating through communication
Creating an environment of engagement
Module 2: Organizing and delivering thoughts and messages
Understanding your leadership role and its relation to communication
Organizing your ideas using mind mapping
Presenting vs. Public Speaking
Importance of communication to any leader
Essentials of public speaking
Communicating tasks and assignments effectively
Communicating performance issues
Module 3: Winning hearts and minds of people
Knowing your employees
Managing your employees' expectations
‘Selling’ your ideas to an audience
Creating a persuasive message that evokes the right emotions
Reframing a message from negative to positive
Communicating difficult news or unpopular messages
Leading and communicating during a crisis
Module 4: Building consensus, commitment and cooperation
Principles of ethical leadership
Ethical dilemmas faced by leaders
Identifying techniques for building consensus
Describing how to secure commitment and cooperation to your change initiatives
Exploring the stages of effective change management
Creating healthy inter-departmental cooperation and communication
Module 5: Leading organizational communication
Controlling and managing rumors
Dealing and managing office politics
Responding to key political behavior
The four types of grapevine chain
Leading cultural change
Transparency in an organization: how far should we go?
Choosing the right channel for communicating your message
Communicating and leading your organizational vision, mission
Due to emerging global trends, changes in the world and globalization across borders, our course outline, regularly change from time to time to meet up with this development and gives you leverage in a competitive world.
The concepts in this course will be taught using a combination of lecture, discussion, and dialogue around cases, with emphasis on active learning. A case is a comprehensive exposition of a real managerial situation describing a set of problems and requiring a plan of action. The case method provides a pragmatic framework for the learning process. Its success depends heavily on student preparation and active participation in class discussions.
To complete this course successfully, students must achieve a passing grade of 50% or higher on the overall course. This will include assignments and option test exam.
Classroom | Online |
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4 Weeks | 2 Weeks |