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Certificate in Emotional Intelligence and Stress Management

Course Code Standard Fee NYSC Fee Degree Type






Emotional intelligence also called Emotional Quotient (EQ), is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. Intelligent Quotient (IQ) will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. For one thing, the mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This course will give you the EQ edge and help you advance to stress management within and around you.

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Entry Requirements

Diploma and First Degree (Waiver: High School (O’Level) with minimum of 2 years work experience in a related field can apply).

Benefits to you

You will understand how your emotions affect your performance

Demonstrate empathy in a wide range of situations

Deal with disappointments, challenges and obstacles

Use Emotional Intelligence in difficult conversations

Become effective working with others

Become a strong performer

Ability to change the tactics we use in managing ourselves and our relationships with others.

Develop social awareness

Get ahead in your career

Benefits to your organization

Develop a competitive edge

Avoid internal and external complications

Obtain Respect from employees and clients

Become a voice that wants to be heard

Identify happenings in and around

Ability to sympathize

Learning Outcomes

By the time you complete this course, you should be able to:

1. An understanding of the importance of using Emotional Intelligence

2. The ability to create an environment for productive work relationships

3. A model to guide your responses to difficult and challenging situations

4. An approach for more intentional actions

5. The ability to self-motivate while tempering negative responses

6. Team communication skills for running effective meetings, decision-making, and creative problem-solving

7. One-on-one communication skills for constructive feedback and conflict management

8. The opportunity to practice applying tools and skills through individual and group exercises

9. The confidence to deal with resistance and negativity

10. The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results

11. Skills in “outcome thinking

12. How to recognize and understand the five competencies for building Emotional Intelligence

13. Self-motivation and job satisfaction as factors that contribute to high performance

14. Practical tools and skills for communicating effectively, assertively, and collaboratively

15. Influencing and partnering skills

16. Communication approaches and skills for developing relationships and ownership for successful outcomes and follow through

17. Skills for conflict management and dealing with difficult situations

18. How to choose perceptions and behaviors that will lead to positive outcomes

Course Outline

Module 1: Fundamentals of Emotional Intelligence

Establishing a common definition of EI

Identifying multiple intelligences

Removing common misconceptions about EI

Module 2: The benefits of EI in the workplace

Assessing your individual EI baseline

Applying your EI to become a more authentic leader

Module 3: Assessing Your Emotional Intelligence

The value of the EI Competency Model

Evaluating a proven 2×2 model

Analyzing the core competencies: self-awareness, self-management, social awareness and relationship management

Module 4: Measuring and interpreting your EI

Outlining your personal profile

Determining your strengths and areas for development

Module 5: Increasing Self-Awareness

Recognizing and affirming your emotions

Benefiting from being honest and open with yourself

Expanding your behavioral repertoire for personal effectiveness

Emphasizing the importance of personal congruency

Increasing the range of your emotional vocabulary

Module 6: Developing personal authenticity

Demonstrating authentic leadership through your actions

Balancing personal effectiveness through greater control and flexibility of your emotional responses

Module 7: Mastering Self-Management Techniques

Applying EI best practices

Recognizing your own response patterns and triggers

Reframing self-talk for better results

Employing self-control in stressful situations

Module 8: Gaining greater control of your actions

Acquiring awareness of your personal filters

Increasing your range of behaviors for personal effectiveness

Pinpointing and breaking default behavior patterns

Module 9: Building Social Awareness and Interpersonal Effectiveness

Reading the emotional landscape

Recognizing and valuing the emotions of others

Evaluating the impact of emotions on performance

Interpreting nonverbal communication

Module 10: Creating a positive EI environment

Practicing self-disclosure to improve relationships

Applying the Johari Window framework

Leveraging active listening techniques

Module 11: Facilitating effective communication

Mitigating the risk of unmanaged emotions

Creating a positive emotional landscape

Actively engaging the emotions of others

Module 12: Enhancing Team Performance

Improving team dynamics

Analyzing the patterns of interpersonal behaviors

Influencing the dynamics of the team

Module 13: Balancing individual team member roles

Dealing with negative emotions and difficult behavior

Enhancing trust and accountability

Motivating others through authentic leadership

Facilitating work relationships in a team environment

Fostering employee engagement and morale

Module 14: Becoming an Emotionally Intelligent Leader

Bridging the gap between management and leadership

Debunking the myths of management

The contribution of emotionally intelligent leadership

Adapting your leadership style to fit the environment

Module 15: Applying EI competencies to leadership

Transferring competencies into real-world situations

Creating the climate for performance excellence

Coaching others

Module 16: Embedding the EI framework

Leveraging your self-assessment

Linking your assessment results to your goals

Developing a personal action plan

Module 17: Stress Management

A Fresh Look at Stress Management

How to create new models for managing stress and discard ineffective old habits

Looking creatively at old problems in new ways

The place of risk-taking in stress management and the benefits of becoming an intelligent risk-taker

Why All the Concern About MANAGING STRESS?

What stress is and what it is doing to your body

The primary reason stress is causing you so many problems

Why stress overload is so widespread in today’s workplace

Three reasons people are burning out

The high cost you pay for not managing stress

Managing Your Stress For Peak Performance

Too little stress and too much stress are both problems – finding the optimal level

The warning signs of stress overload – what to do and what not to do about them

Your worst enemy in the war on stress: denial – how to combat it

The stages on the road to burnout

The five stages of stress

Reducing Stress When Levels Become Too High

A three level model for stress intervention and management

The power of a take charge attitude – what it can do and how to develop it

Three choices you always have in combating stress

Managing Your Stressors

How to communicate your needs, state your limits, and say “NO”

Essential principals of managing your conflicts successfully

How to respond to criticism in ways that keep your stress at a minimum

How To Become Stress-Resistant

Three characteristics of people who survive stressful times and how to adopt these to combat your own high levels of stress

Rational thinking – what it is and how you can use it to manage your stress

Four key strategies to help you change what you think about your stressors

Counteracting the Destructive Effects of Stress

The relaxation response – how to use it to reduce stress and improve health

What to eat when you are under too much stress

How to use exercise to help you survive stress and perform at your peak

The value of developing a sense of humor and putting plenty of play and laughter into your schedule

A holistic approach to managing your stress for greater quality of life

Module 18 – WorkPlace Stress Management

Costs and benefits of reducing work-related stress

Impact and costs of stress on the organisation

Benefits of tackling workplace stress

Small group exercise and facilitated group discussion

What is stress/stressors and controls

An introduction to stress awareness

The fight or flight response

Is all stress bad for you?

Presentation and group discussion

Recognising the signs and symptoms of stress

The four sources of stress – emotional, mental, physiological and behavioural

The long term effects of stress

Identifying your personal stress map

Small group exercise with presentation feedback and group discussion, individual questionnaire and exercise

Stress management toolkit

Review of current stress management techniques being used by the group

Coping strategies and tips for managing stress

Presentation, individual practical activity and facilitated group discussion

The legal case for dealing with work-related stress

The legal obligation of the employer to reduce work-related stress

5 Steps to Risk Assessment

Presentation and facilitated group discussion

The HSE Management Standards Approach

The Risk Assessment approach to reducing stress in the workplace

Ways to encourage employers and employees to work in partnership to address work-related stress throughout the organisation

Six areas of work that can lead to stress – a review of the standards and what can be done in the participants workplace to manage stress

Presentation, small group exercises and facilitated group discussion

Skills of an effective Stress Manager

Critical role of the line manager

Stress management skills and competencies

Small group exercise, individual reflective and action planning exercise


Due to emerging global trends, changes in the world and globalization across borders, our course outline, regularly change from time to time to meet up with this development and gives you leverage in a competitive world.

Teaching Methodology

The concepts in this course will be taught using a combination of lecture, discussion, and dialogue around cases, with emphasis on active learning. A case is a comprehensive exposition of a real managerial situation describing a set of problems and requiring a plan of action. The case method provides a pragmatic framework for the learning process. Its success depends heavily on student preparation and active participation in class discussions.

Course Assessment

To complete this course successfully, students must achieve a passing grade of 50% or higher on the overall course. This will include assignments and option test exam.

Study Modes

Classroom Online

4 Weeks

2 Weeks

Study Tips

  • 1. Come to class regularly and on time
  • 2. Be fully prepared and ready to participate in every class.
  • 3. Find learning and positive experiences with your classmates and the instructor.
  • 4. Read, prepare and turn in your assignments on time.
  • 5. If asked by the instructor to give your opinion on a topic, give your best answer.
  • 6. Willingly and unselfishly share your ideas, experiences, and opinions to the class.
  • 7. Appreciate the opinions and values of your classmates and be respectful
  • 8. Don’t be noisy; don’t interrupt anyone and do well to keep your argument professional.
  • 9. Keep what happens in class professional and confidential.
  • 10. If you cannot make it to class, please let the instructor know in advance.

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