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Certificate in Change Management

Course Code Standard Fee NYSC Fee Degree Type

CGC22

N10,000.000

N4,000.000

Certificate

Description

Regardless of innovative process, improvement ideas, brilliantly engineered software, detailed project plans and deep executive sponsorship, business transformation initiatives often fail to deliver the intended transformational results. Change management at the individual, team and organization level remains the success or failure in any business transformation initiatives. Change management is the people side of business transformation which does not just happen by itself. It needs to be cohesively and proactively managed. And it must integrates the transition of people, processes and technology. Thus, this course is a must for staff, supervisors, managers and leadership across organizations at all levels which equips participants with the right knowledge and skills to achieve project objectives and the realization of desired outcomes.

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Entry Requirements

Diploma and First Degree (Waiver: High School (O’Level) with minimum of 2 years work experience in a related field can apply).

Learning Outcomes

By the time you complete this course, you should be able to:

1. Manage the people side of business transformation

2. Develop a winning change management strategy

3. Assess your organization’s readiness for change

4. Create an effective communications plan

5. Proactively manage resistance to change

6. Successfully engage staff, management and leadership

7. Become a high-performing agent of change

Course Outline

Module 1 - Fundamentals of Change Management

What is change management?

Basics of change management

Understanding levels of change

Identifying misconceptions about change

Importance of change

Understanding the benefits of change

Identifying essential areas of change

Leading change

Promoting successful change

Understanding resilience

Module 2 - Change Process

Steps of a change process

Analyze a situation

Understanding the aspects of change

Choose an action

Implement the action

Creating a sense of urgency

Motivating employees

Preventing failure

Monitor the progress

Module 3 - Obstacles to Change

Resistance

Resisting change

Understanding negative reactions

Easing the tension

Complacency

Identifying causes of complacency

Crisis

Reacting to a crisis

Preparing for a crisis

Module 4 - Managing Change

Creativity

Encouraging creativity

Commitment

Developing commitment

Communication

Communicating during a change

Demonstrating support by listening

Controlling the grapevine

Module 5 - Adapting to change

Truths and misconceptions

Identifying truths and misconceptions

Understanding the transition process

Factors affecting response

Understanding response styles

The endings phase

Understanding the endings phase

Managing the endings phase

Module 6 - Coping with Uncertainty

The exploration phase

Understanding the exploration phase

Understanding responses

Understanding needs

Management of the exploration phase

Managing uncertainty

Module 7 - Moving Forward

The new beginnings phase

Understanding the new beginnings phase

Understanding needs

Management of the new beginnings phase

Understanding communication guidelines

Module 8 -

Transition vs. transformation

Drivers of Organizational Change

Business functions and processes

The business value of change management

Change is a Process

Change management roles

The dynamics of organizational culture

The change management roadmap

Clarity of current vs. future state

Establishing performance metrics

Sponsor and stakeholder engagement

Risk assessment and countermeasures

Training and development planning

Communications planning

Building the case and socializing change

Being an agent of change

Engaging the change management team

Overcoming resistance to change

Managing the fog of transition

Monitoring and adjusting change

Ensuring sustainability of change

Practical Guidance - Change management toolkit

Note

Due to emerging global trends, changes in the world and globalization across borders, our course outline, regularly change from time to time to meet up with this development and gives you leverage in a competitive world.

Teaching Methodology

The concepts in this course will be taught using a combination of lecture, discussion, and dialogue around cases, with emphasis on active learning. A case is a comprehensive exposition of a real managerial situation describing a set of problems and requiring a plan of action. The case method provides a pragmatic framework for the learning process. Its success depends heavily on student preparation and active participation in class discussions.

Course Assessment

To complete this course successfully, students must achieve a passing grade of 50% or higher on the overall course. This will include assignments and option test exam.

Study Modes

Classroom Online

4 Weeks

2 Weeks

Study Tips

  • 1. Come to class regularly and on time
  • 2. Be fully prepared and ready to participate in every class.
  • 3. Find learning and positive experiences with your classmates and the instructor.
  • 4. Read, prepare and turn in your assignments on time.
  • 5. If asked by the instructor to give your opinion on a topic, give your best answer.
  • 6. Willingly and unselfishly share your ideas, experiences, and opinions to the class.
  • 7. Appreciate the opinions and values of your classmates and be respectful
  • 8. Don’t be noisy; don’t interrupt anyone and do well to keep your argument professional.
  • 9. Keep what happens in class professional and confidential.
  • 10. If you cannot make it to class, please let the instructor know in advance.

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